Vistage UK Blog

Save Your Breath: Why Verbal Education Only Does Half the Job

Posted by Grant Goodwin

23-Sep-2014 17:13:37

verbal_education_in_business

If you’re in business, chances are you spend a good portion of your day delivering verbal education. You may not know what that means, but it doesn’t mean that you don’t do it. Any time you communicate instructions or information verbally – that is, any time you answer a client’s question, provide them with advice, or explain a product or service – you’re teaching them. This fantastic service is what makes you “you” – but it’s also a huge waste of time. So, what should SMEs really be doing?
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Topics: Business, Sales, Marketing

How to Lose a Customer in 10 Days

Posted by Karin Simonsen

18-Sep-2014 18:07:29

 how_not_to_do_customer_service

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Topics: Business, Sales

The Family Business, Defined

Posted by Reg Athwal

17-Sep-2014 14:50:07

family_business_issues


When you think of the term "family business," you may initially think of the mom and pop store in your neighborhood—you know, the kind of small business that supports and is run by a single family. You rarely think of large, successful, global organisations.

The fact of the matter is that "family businesses" come in all shapes and sizes, from the small convenience store where father orders the merchandise, mother does the books, and the kids run the cash register, to the large corporation that provides income not only to the family members who own or control it, but to thousands of other families as well. Some of these businesses are governed by family members only, while others rely heavily on outside influences. Some family businesses employ a "hands­-on" philosophy, while in others family members merely play an advisory role.

My point here is that there is no one "blueprint" that these businesses must follow. That being said, when I refer to "family businesses" in my book, you can assume four things to be true:

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Topics: Business, Leading, not managing, Family business

Where Should SMEs Go for Great HR Advice?

Posted by Ken Allison

12-Sep-2014 17:10:03

HR_Advice_for_SME_Business_Leaders

As I speak on employment law related people issues to CEO groups around the country, I get asked about the various ways that SME organisations can ensure that they get good HR or employment law advice.

Of course, the obvious answer is ‘phone me on 0161 9283213 or go to our website, but usually the questioner is looking for something a little less biased!

So, what are your options? Here, I’m going to explore the strengths and weaknesses of six options including ‘insurance based’, HR consultancies, law firms, employer’s organisations, ‘no cost’ resources and ‘in house’ provision. 

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Topics: Business, Leading, not managing, HR

Don't Wait for Financial Difficulties Conduct a Strategic Review Today!

Posted by Jean Pousson

11-Sep-2014 12:35:00

strategic_reviews_avert_disaster

We have seen over the last few months that many well-known businesses have been conducting strategic reviews.  Tesco (including a new CEO who interrupted his holidays), Marks and Spencer and Mothercare come to mind.  There are many more. We constantly emphasise to our clients that they should constantly conduct out strategic fitness tests. Very often, when this is done against a backdrop of falling revenues and profits and market share loss, it is probably already too late.

Strategy matters! Far too often Boards neglect those discussions because the Board agenda is already full of other important items. We therefore constantly question our clients on how much time the Board is spending on real strategic issues. Are the real difficult questions being asked?

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Topics: Business, Leading, not managing

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